Edited Book

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

Higher Education, Health Care, Local Government, Tourism, Banking
  • Edited by:
  • Rocco Moliterni,
  • Jacques Martin,

The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services.

  • Keywords:
  • Economia,
  • Formazione,
  • Turismo,
  • Servizi sanitari,
  • Atti di convegno,
  • Open Access,
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Rocco Moliterni

University of Florence, Italy - ORCID: 0000-0002-6217-1900

Rocco Moliterni Professore di economia e gestione delle imprese della Facoltà di Economia dell'Università di Firenze. I suoi principali interessi di ricerca sono: Turnaround Management, crisi e risanamento delle imprese, imprenditorialità, sviluppo delle piccole e medie imprese. Oltre a numerosi articoli, ha pubblicato varie monografie fra le quali ricordiamo: «Dalla Fisiologia alla crisi d'impresa» (Cedam, 1999) e «La crescita dell'impresa di piccola dimensione» (Cedam, 2000).
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  • Publication Year: 2008
  • Pages: 888

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  • Publication Year: 2008

Bibliographic Information

Book Title

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

Book Subtitle

Higher Education, Health Care, Local Government, Tourism, Banking

Editors

Rocco Moliterni, Jacques Martin

Peer Reviewed

Publication Year

2008

Copyright Information

© 2008 Author(s)

Content License

CC BY-NC-ND 3.0 IT

Metadata License

CC0 1.0

Publisher Name

Firenze University Press

DOI

10.36253/978-88-8453-855-0

eISBN (pdf)

978-88-8453-855-0

eISBN (xml)

978-88-9273-805-8

Series Title

Proceedings e report

Series Issn ISSN

2704-601X

Series E-Issn

2704-5846

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