Efficient optimization of business processes required a profound understanding of expertise provided by domain specialists. However, extracting such insights can indeed be a laborious and time-consuming endeavour. This paper introduces the Multi-Aspectual Knowledge Elicitation framework (MAKE4ML) — a novel approach designed to effortlessly and effectively extract valuable information from domain experts. This framework inherently facilitates the development of machine-learning models capable of optimizing business processes, thereby diminishing reliance on experts. The framework's application within a food warehouse company is showcased, specifically targeting the enhancement of the procurement process. The employed methodology revolves around conducting comprehensive interviews with procurement experts, thereby enabling a meticulous exploration of diverse facets inherent to a business process. Subsequently, the gathered insights are employed to conceive and calibrate a machine learning model (time series forecasting). This model effectively emulates the domain experts' proficiency, offering invaluable decision-oriented insights. The outcomes of this study show that our framework allows efficient knowledge elicitation, which is a pivotal factor in formulating and deploying a bespoke machine-learning model. The proposed approach can be extended into various other business processes, thereby paving the way for operational refinement, cost reduction, and amplified efficiency
Teesside University, United Kingdom - ORCID: 0000-0001-6464-0283
Teesside University, United Kingdom - ORCID: 0000-0001-5470-4407
Teesside University, United Kingdom - ORCID: 0000-0001-7647-3443
Teesside University, United Kingdom - ORCID: 0000-0001-7443-4723
Chapter Title
Multi-Aspectual Knowledge Elicitation for Procurement Optimization in a Warehouse Company
Authors
Franck Romuald Fotso Mtope, Sina Joneidy, Diptangshu Pandit, Farzad Pour Rahimian
DOI
10.36253/979-12-215-0289-3.36
Peer Reviewed
Publication Year
2023
Copyright Information
© 2023 Author(s)
Content License
Metadata License
Book Title
CONVR 2023 - Proceedings of the 23rd International Conference on Construction Applications of Virtual Reality
Book Subtitle
Managing the Digital Transformation of Construction Industry
Editors
Pietro Capone, Vito Getuli, Farzad Pour Rahimian, Nashwan Dawood, Alessandro Bruttini, Tommaso Sorbi
Peer Reviewed
Publication Year
2023
Copyright Information
© 2023 Author(s)
Content License
Metadata License
Publisher Name
Firenze University Press
DOI
10.36253/979-12-215-0289-3
eISBN (pdf)
979-12-215-0289-3
eISBN (xml)
979-12-215-0257-2
Series Title
Proceedings e report
Series ISSN
2704-601X
Series E-ISSN
2704-5846