The aim of this work is to bring the study of facility management, that is the management of the services connected with the maintenance and valorisation of real estate, to a higher and more complete level. We have sought to overcome the – albeit inevitable – engineering/efficientist approach, to arrive at an all-round promotion and analysis of the discipline, hinging on the concept of service. This means, first and foremost, rediscovering the relational aspect apropos the clientele and, starting from this, moving towards a restructuring of the service where the aim is to meet personal requirements rather than purely technical standards. The aspiration, underscored in the title, is in fact that of arriving at a "global care" of the person.
Cristiano Ciappei is a Professor of Economics and Business Management at the University of Florence. He has promoted and lectured on the university course on "Real Estate Management", again at the University of Florence, and he is also supervisor of the MA in "Facility Management for Global Care", at the Bio-Medical University Campus of Rome. He is currently engaged in study projects on entrepreneurial governance and product innovation.
Massimiliano Pellegrini is studying for a PhD at the University of Rome Tor Vergata, currently engaged in the final year of studies which he is completing at the Wharton School, University of Pennsylvania. He has also been a temporary researcher on the project "Real Estate Management" at the University of Florence. His fields of interest, in addition to real estate management, also comprise strategic network strategy, knowledge transfer and family business.