The book studies personnel management practices in retail commencing from interest in a topic which, albeit important, has received limited attention in literature. The work presents an exploration of the distinctive traits of the context and the strategic choices determining the processes that, over the years, have led to a rethinking of the organizational structures and the professional figures present in the sector. The text highlights the strategic importance of human resources in sales contexts and the criticality of their presence in a management logic that can guarantee coherence between the organizational variables: these reflections are furthered through a multiple case analysis carried out on five significant undertakings operating in food and non-food retail in Italy. The publication can be a useful support for academics, managers and students interested in the topic of personnel management in the large-scale retail trade.
in the Catalogue