The Quality Assurance history and, in general, the building of quality concept have accompanied the humanity history. With the advent of the production systems of the second and third Industrialisations Movement, this meant strengthening the control of products and services. With the end of the last century, more and more quality has affected processes and organisations as a whole. Today, Total Quality Management models cover all sectors of goods and services. Thus, also education systems can have great benefits from the spread of a Quality Culture. The essay aims to trace the history of TQM and shows how it also concerns formal and informal training. It also wants to show how the introduction of Quality Assurance Systems helps to create positive effects at both the micro, meso, macro and mega levels.
University of Florence, Italy - ORCID: 0000-0002-3693-5209
Chapter Title
Quality Culture and Innovation in Higher Education
Authors
Fabio Togni
Language
English
DOI
10.36253/979-12-215-0151-3.08
Peer Reviewed
Publication Year
2023
Copyright Information
© 2023 Author(s)
Content License
Metadata License
Book Title
Re-thinking Adult Education Research. Beyond the Pandemic
Editors
Vanna Boffo, Regina Egetenmeyer
Peer Reviewed
Number of Pages
284
Publication Year
2023
Copyright Information
© 2023 Author(s)
Content License
Metadata License
Publisher Name
Firenze University Press
DOI
10.36253/979-12-215-0151-3
ISBN Print
979-12-215-0150-6
eISBN (pdf)
979-12-215-0151-3
eISBN (xml)
979-12-215-0152-0
Series Title
Studies on Adult Learning and Education
Series ISSN
2704-596X
Series E-ISSN
2704-5781