The involvement of the human resources enhances identification with the organisation, stimulating motivation and commitment; enhanced commitment then boosts skills, job satisfaction and self-esteem. When the human resources are satisfied and fulfilled, they perform better, with a positive influence firstly on the level of customer satisfaction, and subsequently on the improvement of corporate performance. This sets up a virtuous circle which, by communicating to the personnel the importance of their contribution to the achievement of the final outcome, boosts their involvement and enables the company to achieve ever better results.
Tuscia University, Italy
Book Title
Cultura organizzativa e performance economico-finanziarie
Authors
Raffaella Cerica
Peer Reviewed
Number of Pages
142
Publication Year
2009
Copyright Information
© 2009 Author(s)
Content License
Metadata License
Publisher Name
Firenze University Press
DOI
10.36253/978-88-6453-097-0
ISBN Print
978-88-6453-093-2
eISBN (pdf)
978-88-6453-097-0
eISBN (xml)
978-88-9273-739-6
Series Title
Strumenti per la didattica e la ricerca
Series ISSN
2704-6249
Series E-ISSN
2704-5870